Q1. How are you different from other suppliers?
A: We are one of the earliest high power led lights manufacturers in China. Our rich engineering and manufacturing experience makes us deeply know the industry, the products and the customers.
We have the most professional producing and testing equipment in this field. Equipped with a strong QC dept with 16 employees. and R&D dept with 14 technicians, each of our products’ quality is under control. There are new products launched almost every month to make sure you are the first one to know it on local market.
Q2. How is Stormtec production ability?
A: We have 8 production lines,monthly capacity 80,000 pieces LED light 80% of them are sold to oversea.
Q3. How long is the delivery date?
A: Sample order will be shipped within 3 working days after payment received, 7 to 25 working days for bulk order.
Q4. What kinds of package can you provide?
A: Stormtec products are packed with blank box . Customized box is acceptable.
Q5. What about after sales service?
A: Defective rate of Stormtec led light is 0.5%, in case you got problem light. Please don’t worry.
LED work light: Please provide high-definition product’s photos or video to show problem. Then we will send new lights together with next order after we get approved from after sales department.
LED light bar: Please provide high-definition product’s photos or video to show problem. Then we will send replacement parts together with next order after we get approved from after sales department .
Q6. What is your MOQ?
The Minimum Order Quantity is not required for our regular items and color, for colorful LEDs (except for cool white), the minimum LED pieces should be up to 1000 pcs, for body of CAMO color, 50 sets are required.
Q7. How about your warranty?
Our warranty is technically for 12 months, if there are some quality problems with our products, we can make you a replacement with next order shipment.
Q8. Do you have any certificate for your products?
Yes, we have CE, RoHs, some of them are Emark approved. our products have been passed the water-proof tests at the rate of IP67 & IP68.
Q9. What is your lead time?
Our lead time is usually within several days for small quantity, it’s subject to the order quantity that you finalize.
Q10. Can you send me samples for testing? How do you ship them?
Yes, we would love to send you samples, but the cost of material and postage should be paid by the buyers and refund it when we receive the formal order. the samples are usually shipped by t Fedex, DHL, UPS and TNT and so on. If you already have an account with one of the above companies, you may ask them to arrange a pick up at our office. Or you can let us know your account number, then we will arrange shipment for you.
Q11. Can you accept your order based on OEM or ODM?
Yes, we can put your logo on the products and use your color box, and customize the models according to your requirements.
Q12. What about your payment terms?
T/T, Western Union, Paypal.
Bulk order can accept 30% deposite, and the rest part should be paid before shipping.e
Q13. How to buy?
Inquiry ———>> Quotation ——–>> Price resonable ——->> Check with specification with the lights, like beam pattern —–
>> Proforma Invoice sent ————>> Payment made ——->> Lights shipment ——->> Customer
Q14. How to contact us?
Send us an inquiry in any time. If there is no the lights you want to find,
please tell us your request, we can provide the product sourcing and recommendation service.
Q15. What is a Combo Beam
A: Combo means combination, Spot in the middle, Flood on Both side.